Refund policy

REFUND POLICY

Last updated: September 29, 2026

At Ellie Sydney, we want you to be satisfied with your purchase.

If you receive an item that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible at:

support@elliesydney.com

Please include your order number and, where appropriate, photographs or other information showing the issue.

RETURNS

If you need to request a return, please contact us before sending any item back. We will provide instructions regarding the return process.

Items must generally be returned in their original condition, unused and with their original packaging where applicable.

Some items may not be eligible for return where permitted by applicable law, including items that are personalised or otherwise specified as non-returnable.

REFUNDS

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact us at support@elliesydney.com with your order number and relevant details. We will review the issue and provide the appropriate solution.

CONTACT

For any questions regarding returns or refunds, please contact:

Ellie Sydney
Sydney, Australia
support@elliesydney.com